Seraviaque delivers women's dresses to several international destinations using selected courier and logistics partners.

• European Union & Switzerland: approximately 8–10 business days
• United Kingdom: approximately 6–10 business days
• South Africa: approximately 8–12 business days

Delivery times are estimates and may vary due to customs processing, local courier operations, public holidays, severe weather, peak shopping periods or other circumstances outside our reasonable control.

Seraviaque offers free standard shipping on qualifying orders over €30.

For orders below €30, an applicable standard shipping charge may be displayed during checkout before you complete payment.

Prices displayed on our website include VAT where required by applicable law.

Once your order has been dispatched, you will normally receive a shipping confirmation email containing your tracking information.

You can use the tracking information to follow the latest available updates until your Seraviaque parcel is delivered.

Please allow approximately 24–72 hours after dispatch for tracking information to become active.

You may also visit our Order Tracking page to check available shipment information.

Depending on the payment options available during checkout, Seraviaque may accept:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

Available payment methods may depend on your country, device, currency and the options displayed during checkout.

Payments are processed securely through trusted payment providers. Seraviaque does not store your complete payment card details.

If you need to request a change or cancellation, contact us as soon as possible at contact@seraviaque.com.

Changes or cancellations can generally only be considered before the order has entered processing or been dispatched.

Once an order has shipped, it can no longer normally be cancelled. You may instead request an eligible return after delivery in accordance with our Return & Refund Policy.

Seraviaque provides a 60-day satisfaction guarantee on eligible purchases.

If you are not satisfied with your dress, you may request a return within 60 days of delivery, subject to our return conditions.

Eligible dresses should generally be:

• Unworn and unused
• Unwashed
• In their original condition
• Free from stains, makeup, perfume, marks or damage
• Returned with original tags and packaging where applicable

Additional conditions may apply depending on the product and reason for return.

To request a return, email contact@seraviaque.com and include:

• Your order number
• The email address used during checkout
• The dress you wish to return
• The reason for your return request

Please include clear photographs if the dress arrived damaged, defective or incorrect.

Our customer support team will provide the appropriate return instructions and return address. Please do not send a product back before receiving return instructions.

Once an eligible return is received and inspected, approved refunds are generally processed within 5–10 business days.

If your order arrives damaged, defective or different from what you ordered, please contact us within 7 days of delivery.

Email contact@seraviaque.com and include:

• Your order number
• A clear description of the problem
• Clear photographs of the affected dress
• Photographs of the packaging where relevant

Depending on the issue and applicable consumer rights, an appropriate solution may include a replacement, refund, price reduction or another suitable remedy.

Seraviaque does not currently offer direct exchanges.

If you would like a different dress, size, color or style, you may return an eligible item for a refund and place a new order through our website.

Placing a new order separately may also help prevent your preferred style or size from becoming unavailable while your return is being processed.

Yes. Eligible Seraviaque dresses include a 30-day Quality Assurance Warranty beginning from the date of delivery.

The commercial warranty may cover manufacturing issues such as:

• Faulty stitching or open seams
• Defective zippers, buttons, clasps, straps or fasteners
• Fabric defects present at delivery
• Incorrectly attached lace, trims, pockets or embellishments
• Other confirmed production-related faults

The commercial warranty does not generally cover normal wear, accidental damage, misuse, alterations, incorrect washing, improper storage or failure to follow garment care instructions.

Mandatory statutory consumer rights remain unaffected.

Please review the sizing information and measurements shown on the relevant Seraviaque product page before ordering.

Because different dress silhouettes can fit differently, we recommend comparing the listed measurements with your own body measurements and considering whether the design is intended to fit closely, regularly or loosely.

Minor measurement differences may occur due to manual measurement and normal garment manufacturing tolerances.

Always follow the care instructions provided on the garment label.

In general, washing dresses with similar colors using a mild detergent and avoiding bleach or excessive heat can help preserve fabric softness, shape and color.

Dresses with lace, embellishments, delicate fabrics or special finishes may require additional care.

Seraviaque currently delivers to destinations including:

• European Union countries
• Switzerland
• United Kingdom
• South Africa

Available delivery destinations will be confirmed during checkout.

For questions about delivery to another location, please contact contact@seraviaque.com.

Our customer support team can assist with questions about dresses, orders, payments, delivery, tracking, returns, refunds and warranty claims.

You can contact us at contact@seraviaque.com.

When contacting us about an existing order, please include your full name, order number, checkout email address and a clear explanation of your request.