Privacy policy

Store: Seraviaque
Legal Company: SARL COULIER-GOBIN
Registered Address: 577 Route de Picardie, 60190 Avrigny, France
Email: contact@seraviaque.com
Phone: +33 7 36 95 70 45
Legal Representative: Enrico Mario Bianco
Company Registration Number (RCS): 481 931 509 R.C.S. Beauvais
SIRET: 481 931 509 00014
VAT Number: FR33481931509

1. Information We Collect

When you visit Seraviaque or place an order, we may collect the following categories of information:

Personal Information: Your name, billing and shipping address, email address, telephone number, and any other information you voluntarily provide when placing an order, creating an account, subscribing to communications, or contacting us.

Payment information is securely processed by trusted third-party payment service providers. Seraviaque and SARL COULIER-GOBIN do not store your complete payment card details.

Technical Information: Your IP address, browser type, device information, operating system, language preferences, time zone, browsing activity, referring pages, and interactions with our website. This information may be collected through cookies and similar technologies.

Order Information: Information relating to your purchases, order history, payment status, shipping details, delivery information, returns, refunds, and communications with our customer support team.

2. How We Use Your Information

We may use your personal information to:

  • Process, confirm, and deliver your orders.
  • Process payments and refunds.
  • Provide customer service and respond to your inquiries.
  • Send order confirmations, shipping updates, and other transactional communications.
  • Improve our website, products, services, and customer experience.
  • Detect, investigate, and prevent fraud, abuse, and unauthorized transactions.
  • Comply with applicable legal, tax, accounting, and regulatory obligations.
  • Send marketing communications where you have provided consent or where otherwise legally permitted.

3. Data Storage and Security

We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, disclosure, alteration, misuse, destruction, or loss.

Payment transactions are processed using secure encrypted technologies through certified third-party payment service providers.

While we take reasonable precautions to protect your personal data, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

4. Cookies

Our website uses cookies and similar technologies to improve website functionality, remember your preferences, maintain shopping-cart functionality, analyze website traffic, understand visitor behavior, personalize content, and improve your shopping experience.

Where required by applicable law, non-essential cookies will only be used after obtaining your consent.

You may manage or disable cookies through your browser settings or through any cookie preference tools made available on our website. Please note that disabling certain cookies may affect the proper functioning of some website features.

5. Third-Party Services

We may share your personal information with selected third-party service providers where necessary to operate our business and provide our services.

These providers may include:

  • Payment processors.
  • Shipping and logistics providers.
  • Website hosting and e-commerce service providers.
  • Fraud prevention and security services.
  • Analytics providers.
  • Marketing and advertising platforms.
  • Email and customer communication providers.
  • Professional advisers and service providers where necessary.

These service providers receive only the information reasonably necessary to perform their services and are expected to handle personal information in accordance with applicable data-protection requirements.

6. Data Retention

We retain your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for the time necessary to process and fulfill orders, provide customer support, maintain business and accounting records, resolve disputes, prevent fraud, enforce agreements, and comply with applicable tax, accounting, and legal obligations.

7. Your Rights (EU / GDPR)

If the General Data Protection Regulation (GDPR) or other applicable European data-protection legislation applies to you, you may have certain rights regarding your personal data.

These rights may include:

  • The right to request access to your personal data.
  • The right to request correction of inaccurate or incomplete personal data.
  • The right to request deletion of your personal data in certain circumstances.
  • The right to request restriction of certain processing activities.
  • The right to object to certain processing activities.
  • The right to withdraw consent where processing is based on your consent.
  • The right to request data portability where applicable.
  • The right to lodge a complaint with a competent data-protection authority.

To exercise your applicable data-protection rights, please contact us at contact@seraviaque.com.

8. Email Marketing

If you subscribe to our newsletter or other marketing communications, we may send you information about new products, exclusive offers, promotions, discounts, and Seraviaque updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related messages regarding your orders, payments, returns, or account where necessary.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy when necessary to reflect changes in our business operations, services, technology, legal requirements, or data-processing practices.

Any updated version of this Privacy Policy will be published on this page and will apply from the date indicated or, where no date is shown, from the date of publication.

10. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is collected, used, stored, shared, or protected, please contact us using the details below:

Seraviaque
Legal Company: SARL COULIER-GOBIN
Registered Address: 577 Route de Picardie, 60190 Avrigny, France
Legal Representative: Enrico Mario Bianco
Company Registration Number (RCS): 481 931 509 R.C.S. Beauvais
SIRET: 481 931 509 00014
VAT Number: FR33481931509
Email: contact@seraviaque.com
Phone: +33 7 36 95 70 45