Terms of service
Store: Seraviaque
Legal Company: SARL COULIER-GOBIN
Registered Address: 577 Route de Picardie, 60190 Avrigny, France
Email: contact@seraviaque.com
Phone: +33 7 36 95 70 45
Legal Representative: Enrico Mario Bianco
Company Registration Number (RCS): 481 931 509 R.C.S. Beauvais
SIRET: 481 931 509 00014
VAT Number: FR33481931509
Welcome to Seraviaque. By accessing our website or placing an order, you agree to be bound by these Terms of Service. Please read these terms carefully before using our website or purchasing any products.
1. Overview
This website is operated under the brand Seraviaque by SARL COULIER-GOBIN. Throughout these Terms of Service, the terms "we", "us", and "our" refer to Seraviaque and its legal operating company, SARL COULIER-GOBIN.
By accessing our website, browsing our products, placing an order, or otherwise using our services, you agree to these Terms of Service and all other policies referenced or made available on our website.
2. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you have obtained the necessary consent for any minor under your supervision to use this website.
You agree not to use our website, products, or services for any unlawful, fraudulent, abusive, or unauthorized purpose. You must not use our services in any way that violates applicable local, national, European Union, or international laws and regulations.
Any violation of these Terms may result in the suspension or termination of your access to our website or services.
3. General Conditions
We reserve the right to refuse service, cancel or limit orders, suspend access, or terminate accounts whenever reasonably necessary to protect our business, our customers, or to comply with legal, regulatory, fraud-prevention, or security obligations.
Information transmitted through our website, excluding sensitive payment information, may pass through various networks and may be adapted to technical requirements of connecting systems or devices.
Payment information is encrypted and processed securely through authorized third-party payment service providers. Seraviaque does not store complete payment card details on its own systems.
4. Products and Pricing
All prices displayed on our website are shown in Euros (€) unless otherwise stated and include VAT where legally applicable.
Product availability, prices, descriptions, images, sizes, specifications, offers, and other product-related information may be updated or modified without prior notice.
We make reasonable efforts to display product colors and images as accurately as possible. However, actual colors may vary depending on your device, monitor, display settings, lighting conditions, or other technical factors.
We reserve the right to discontinue, modify, or limit the sale of any product at any time, subject to applicable consumer protection laws.
5. Orders and Payments
By placing an order with Seraviaque, you confirm that all information provided during checkout is accurate, current, and complete.
Payments are securely processed through trusted third-party payment providers. We do not store your complete credit or debit card information.
We reserve the right to refuse, cancel, or limit any order that appears fraudulent, unauthorized, suspicious, incorrectly priced, or inconsistent with normal purchasing behavior.
If an order is cancelled after payment has been successfully collected, any eligible refund will be issued through the original payment method in accordance with our Refund & Return Policy and the applicable payment provider's processing times.
6. Shipping and Delivery
Processing Time: Orders are typically prepared and dispatched within 1–2 business days after successful payment confirmation.
Estimated Delivery Times:
- European Union & Switzerland: 8–10 business days
- United Kingdom: 6–10 business days
- South Africa: 8–12 business days
Shipping: Free shipping may be available on qualifying orders over €30 where this offer is displayed on our website.
Once your order has been dispatched, tracking information will normally be sent to the email address provided during checkout.
Delivery times are estimates and may be affected by factors outside our reasonable control, including customs procedures, carrier delays, public holidays, severe weather, high-volume periods, incorrect delivery information, or other logistical disruptions.
7. Returns and Refunds
Seraviaque offers a 60-day satisfaction guarantee. Eligible products may be returned within 60 days of delivery, subject to the conditions and exclusions set out in our Return & Refund Policy.
Unless otherwise required by applicable law, returned products must generally be unused, unworn, undamaged, and in their original condition, with any original packaging, labels, or accessories where applicable.
Customers may also have additional statutory rights, including withdrawal, refund, repair, replacement, or conformity rights under applicable French and European Union consumer protection laws.
8. Accuracy of Information
We make reasonable efforts to ensure that the information presented on our website is accurate, complete, and up to date.
However, occasional errors, inaccuracies, or omissions relating to pricing, product descriptions, promotions, discounts, availability, delivery estimates, specifications, or other information may occur.
We reserve the right to correct such errors, update information, or cancel an affected order where legally permitted.
9. Intellectual Property
All content available on the Seraviaque website, including text, graphics, branding, logos, product images, photographs, videos, icons, designs, layouts, website elements, and software, is owned by, licensed to, or lawfully used by Seraviaque and/or SARL COULIER-GOBIN.
Such content may be protected by applicable copyright, trademark, intellectual property, and unfair competition laws.
You may not copy, reproduce, distribute, republish, modify, sell, exploit, or otherwise use protected website content for commercial purposes without our prior written permission or the permission of the relevant rights holder.
10. Third-Party Services
Our website may use third-party service providers, including payment processors, shipping and logistics companies, website hosting providers, analytics services, marketing platforms, customer support tools, fraud-prevention services, and other technology providers.
These third parties may operate under their own terms of service, privacy policies, and data-processing practices. We recommend reviewing their relevant policies where appropriate.
11. Limitation of Liability
To the maximum extent permitted by applicable law, Seraviaque and SARL COULIER-GOBIN shall not be liable for indirect, incidental, special, exemplary, or consequential damages arising from the use of our website, services, or products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful, including mandatory consumer protection rights or liability that cannot legally be excluded under French or European Union law.
Where legally permitted, our total liability in connection with a particular order shall not exceed the amount paid by the customer for the relevant order.
12. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of France.
This choice of law does not deprive consumers residing in another country of any mandatory consumer protection rights granted to them by the laws applicable in their country of residence.
13. Changes to These Terms
We reserve the right to update, modify, or replace these Terms of Service when necessary to reflect changes to our business practices, services, legal obligations, or regulatory requirements.
The latest version of these Terms will be made available on our website. Your continued use of the website after an updated version becomes effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
14. Contact Information
If you have any questions regarding these Terms of Service, an order, or our services, please contact us using the information below:
Seraviaque
Legal Company: SARL COULIER-GOBIN
Registered Address: 577 Route de Picardie, 60190 Avrigny, France
Legal Representative: Enrico Mario Bianco
Company Registration Number (RCS): 481 931 509 R.C.S. Beauvais
SIRET: 481 931 509 00014
VAT Number: FR33481931509
Email: contact@seraviaque.com
Phone: +33 7 36 95 70 45