Refund policy

Store: Seraviaque
Legal Company: SARL COULIER-GOBIN
Registered Address: 577 Route de Picardie, 60190 Avrigny, France
Email: contact@seraviaque.com
Phone: +33 7 36 95 70 45
Legal Representative: Enrico Mario Bianco
Company Registration Number (RCS): 481 931 509 R.C.S. Beauvais
SIRET: 481 931 509 00014
VAT Number: FR33481931509

At Seraviaque, we are dedicated to providing carefully selected women's fashion designed with comfort, quality, style, and everyday wearability in mind. Your satisfaction is important to us, and we aim to provide a reliable and transparent shopping experience. If you are not completely satisfied with your purchase, we are here to help.

1. 60-Day Money-Back Guarantee

We offer a 60-day satisfaction guarantee on eligible purchases. If you are not fully satisfied with your order, you may request a return within 60 days of receiving your package, subject to the conditions set out in this Return & Refund Policy.

To qualify for a return, products must meet our return eligibility requirements and be returned in their original condition.

2. Return Eligibility

To be eligible for a return:

  • The item must be unworn, unused, unwashed, and in its original condition.
  • All original tags, packaging, and any included accessories must be returned with the product where applicable.
  • A valid proof of purchase, such as your order confirmation or order number, must be provided.

Items that do not meet these requirements may not qualify for a refund, except where mandatory consumer protection laws provide otherwise.

3. How to Start a Return

To initiate a return, please contact our customer support team at contact@seraviaque.com and include your order number and the reason for your return request.

Our support team will provide you with the appropriate return address and complete return instructions.

Please do not send any products back before receiving return instructions or authorization from our customer support team.

4. Refund Process

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If your refund is approved, it will be issued to your original payment method. Refunds are generally processed within 5–10 business days after approval.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment service provider.

5. Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, style, or product, please return the eligible item in accordance with this policy and place a new order through our website.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.

Please include your order number, a description of the issue, and clear photographs showing the damaged, defective, or incorrect product.

Once the issue has been reviewed, we will provide an appropriate solution, which may include a replacement, refund, or other remedy in accordance with applicable consumer protection laws.

7. Non-Returnable Items

For hygiene, safety, or legal reasons, certain products may not be eligible for return once opened, worn, used, or otherwise made unsuitable for resale.

This may include intimate apparel, underwear, personal care products, customized products, or other items clearly identified as non-returnable on the relevant product page.

These exclusions do not apply where applicable consumer protection laws require us to provide a refund, replacement, repair, or other legal remedy.

8. Late or Missing Refunds

If you have received confirmation that your refund has been processed but the funds have not yet appeared in your account, please:

  • Check your bank account again.
  • Contact your credit card issuer, bank, or payment provider, as additional processing time may be required.
  • Allow the normal payment-provider processing period to complete.

If your refund has still not arrived after 10 business days from the date we confirmed it was processed, please contact us at contact@seraviaque.com.

9. Statutory Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any mandatory rights available to consumers under applicable French or European Union consumer protection laws.

Depending on your location and the circumstances of your purchase, you may have additional statutory rights relating to withdrawal, legal conformity guarantees, defective products, refunds, repairs, or replacements.

10. Customer Support

If you have any questions regarding returns, refunds, damaged products, or your order, please contact our customer support team using the information below:

Seraviaque
Legal Company: SARL COULIER-GOBIN
Registered Address: 577 Route de Picardie, 60190 Avrigny, France
Legal Representative: Enrico Mario Bianco
Company Registration Number (RCS): 481 931 509 R.C.S. Beauvais
SIRET: 481 931 509 00014
VAT Number: FR33481931509
Email: contact@seraviaque.com
Phone: +33 7 36 95 70 45