Shipping policy
Store: Seraviaque
Legal Company: SARL COULIER-GOBIN
Registered Address: 577 Route de Picardie, 60190 Avrigny, France
Email: contact@seraviaque.com
Phone: +33 7 36 95 70 45
Legal Representative: Enrico Mario Bianco
Company Registration Number (RCS): 481 931 509 R.C.S. Beauvais
SIRET: 481 931 509 00014
VAT Number: FR33481931509
At Seraviaque, we are committed to providing a reliable, secure, and transparent shipping experience. This Shipping Policy explains how we process, dispatch, and deliver your orders.
1. Order Processing
All orders are typically processed within 1–2 business days after successful payment authorization. Orders placed on weekends or public holidays will generally be processed on the next available business day.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and, where available, a tracking link so you can monitor the progress of your shipment.
2. Shipping Times & Delivery Areas
Seraviaque ships to multiple international destinations through selected logistics and delivery partners.
- European Union & Switzerland: 8–10 business days
- United Kingdom: 6–10 business days
- South Africa: 8–12 business days
Delivery times are estimates only and are not guaranteed unless expressly stated otherwise. Actual delivery times may vary due to customs clearance, local courier operations, public holidays, severe weather, peak shopping periods, transportation disruptions, or other circumstances outside our reasonable control.
3. Shipping Costs
Free Standard Shipping: Available on qualifying orders over €30 where this offer is displayed on our website.
Orders below €30: Any applicable shipping charges will be calculated automatically and displayed during checkout before payment is completed.
Where required by applicable law, prices displayed on our website include VAT. Any additional charges applicable to international shipments are addressed separately below.
4. Order Tracking
After your order has been shipped, you will normally receive an email containing your shipment tracking information.
If you have not received your tracking information within 48 hours after receiving confirmation that your order has been dispatched, please contact us at contact@seraviaque.com.
5. Delivery Issues
If your package is significantly delayed, lost, or arrives damaged, please contact our customer support team as soon as possible. We will work with the relevant shipping or logistics provider to investigate the issue and help identify an appropriate solution.
To the extent permitted by applicable law, Seraviaque is not responsible for delays caused by incorrect shipping information supplied by the customer, customs procedures, courier disruptions, severe weather, force majeure events, or other circumstances outside our reasonable control.
Nothing in this Shipping Policy limits any mandatory rights you may have under applicable consumer protection law regarding non-delivery, damaged goods, or products that do not conform to your order.
6. Shipping Address Accuracy
Please carefully review your shipping address, telephone number, and other delivery information before completing your order.
We cannot guarantee successful delivery where an incorrect or incomplete shipping address has been provided by the customer.
If you notice an error after placing your order, please contact us as soon as possible at contact@seraviaque.com. We will make reasonable efforts to update your delivery details before the order is dispatched, but changes cannot be guaranteed once processing or shipment has begun.
7. Customs & Import Duties
International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country or local authorities.
Where such charges apply and are not expressly included or collected during checkout, they are generally the responsibility of the customer.
Customs requirements and charges vary by destination. Customers are encouraged to check any applicable import rules or charges in their country before placing an international order.
8. Customer Support
If you have any questions regarding shipping, delivery times, tracking, customs, or your order status, please contact our customer support team using the details below:
Seraviaque
Legal Company: SARL COULIER-GOBIN
Registered Address: 577 Route de Picardie, 60190 Avrigny, France
Legal Representative: Enrico Mario Bianco
Company Registration Number (RCS): 481 931 509 R.C.S. Beauvais
SIRET: 481 931 509 00014
VAT Number: FR33481931509
Email: contact@seraviaque.com
Phone: +33 7 36 95 70 45